We are supporting our client on the North Shore in their search for a CSR, they are a leading manufacturer in the printing space. As a member of the service team, you will coordinate the efficient operation of the Field Service parts department. Additionally, you will support the digital service process by providing excellent customer service to enhance customer satisfaction. If you are interested in hearing more about this role, please click to apply!salary: $54,999.98 - $55,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Ensure quick access to spare parts for customers and the Service team. Keep track of and order spare parts needed for our digital products. Process daily orders, including parts, tools, and service items. Handle returns for digital customers. Combine common parts to reduce inventory and limit purchase orders. Create maintenance kits for specific products. Request purchase orders for maintenance and support. Work with Sales to predict spare parts needs based on growth. Use Field Service data to invoice customers accurately. Track part failures to identify and improve high failure rate items. Identify and improve performance of underperforming suppliers. Support incoming service calls and dispatch cases. Conduct customer surveys and report feedback to the service manager. Skills SyteLine Active ListeningTelephone EtiquetteCustomer ServiceRMAsPurchase OrdersData CollectionDe-escalationsTyping SkillsFollow-upEmpathyQualificationsYears of experience: 3 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.